Help on Login / Forgot Password / New User Registration


Screen Error Message Description
Login Invalid ID or Password. Please try again. This error message is displayed when the combination of the userID and password is incorrect.
Sorry. Your account has been disabled. This error message is displayed when the userID has been disabled in the portal. Please contact Product Support for more information on your account.
Invalid Password. This error message is displayed when the user enters a invalid password. Valid passwords must be at least 6 chars long.
Login Failure. Please try again. This error message is displayed when the user encounters an error during login. Please contact Product Support for more information on your account.
Server Busy. Please try again later. This error message is displayed when the user is unable to log into the portal as the server is busy.
Security Code does not match. This error message is displayed when the user enters a security code which is different from the one displayed on the screen.
Forgot Password Password do not match. This error message is displayed when the user enters different passwords for the new password and confirmation of the new password.
Invalid Email Address. This error message is displayed when the user enters an invalid email address.
Email Address not registered. This error message is displayed when the user enters an email address that is valid but is not registrered with the portal.
Sorry. Your account has been disabled. This error message is displayed when the userID has been disabled in the portal. Please contact Product Support for more information on your account.
Invalid Password. This error message is displayed when the user enters a invalid password or when the old password as stored in the portal does not match with the one specified byt the user. Valid passwords must be at least 6 chars long.
Registration Invalid Email Address. This error message is displayed when the user enters an invalid email address.
Invalid Login name. This error message is displayed when the user enters a invalid login name. The login name must be at least 6 chars long.
Login name already exists. This error message is displayed when the user enters a login name that has already been registered.
Invalid Password. This error message is displayed when the user enters a invalid password. Valid passwords must be at least 6 chars long.
Password do not match. This error message is displayed when the user enters different passwords for the new password and confirmation of the new password.
Please accept the "Terms Conditions" of the service to complete registration. This error message is displayed when the user has to accept the "Terms & Conditions" of the service to complete the registration process.
Server Busy. Please try again later. This error message is displayed when the user is unable to register with the portal as the server is busy.
Security Code does not match. This error message is displayed when the user enters a security code which is different from the one displayed on the screen.